Return Policy

We want you to love your DARKEDGE purchase. Because innerwear is an intimate, hygiene-sensitive product, please read this policy carefully.

Hygiene Notice

For health and hygiene reasons, innerwear that has been worn, washed, or has had its hygiene seal/packaging opened cannot be returned or exchanged. This is standard practice for intimate apparel and helps us keep every product safe for all customers.

When You Can Return / Replace

We offer a replacement or refund only if:

• You received a damaged, defective, or wrong item, or
• The product has a manufacturing defect.

Requests must be raised within 7 days of delivery.

Proof Required

For any damaged/wrong-item claim, please share a clear unboxing video and photos of the sealed package and product. Claims without adequate proof may not be accepted.

How to Raise a Request

Email support@darkedgewear.com with your order number, the issue, and the supporting photos/video. Our team will respond within 24–48 business hours.

Refunds

Approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer/UPI to details you provide.

Size Exchanges

As unworn hygiene-sealed items only, size exchanges are handled case by case — contact us and we'll do our best to help.